Customer Solutions Specialist
Do you love helping customers find the right solution? Are you a strong communicator who enjoys working with people, learning products, and supporting a team? Then you may be a great fit for this role. Our client, Verus Engineering, is an automotive performance business located on the West Side of Indianapolis. They create the ultimate customer experience, one part at a time. Come work for one of the most renowned performance parts manufacturers in the aftermarket. They’re proud to have built a reputation that has professional teams and organizations coming to them.
About the role
As a Solutions Specialist, you'll use your exceptional knowledge of and passion for automotive performance, professionalism, and people skills to create the ultimate customer experience. The Solutions Specialist will support the team with invoicing, reporting, and customer communications.
Responsibilities
- Respond to customer inquiries, concerns, and product-related questions with professionalism and care
- Provide helpful information about Verus Engineering products, services, and solutions
- Assist with product troubleshooting and help resolve customer issues or concerns
- Support shipment processing in the shop as needed
- Document customer interactions and update CRM records accurately
- Assist with invoicing, reconciliation, and basic AP/AR support
- Prepare new-hire onboarding materials, including checklists and ADP links
- Send templated customer, vendor, or internal communications as needed
- Enter time logs and support other administrative tasks
- Continually develop product knowledge to support an evolving line of products and services
Requirements
- High energy and a passion for automotive performance
- Great communication skills
- Ability to work in teams
- Coachable, motivated, and customer-oriented
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with customers
- Positive and professional demeanor
- Excellent written and verbal communication skills
- High School Diploma
Qualifications
- A college degree is a plus but not required for this position
- Prior experience in the automotive industry
- Experience with manufacturing and inventory management software and systems
- Experience in manufacturing
- Experience in the automotive world
- Experience with engineering
Benefits
- Fully paid medical coverage
- Employee discounts
- Paid time off
- Innovative work environment & opportunities for growth
- Join a company with an exciting atmosphere and competitive pay
Pay
Starting salary range: $50,000-$55,000