Customer Solutions Specialist

Do you love helping customers find the right solution? Are you a strong communicator who enjoys working with people, learning products, and supporting a team? Then you may be a great fit for this role. Our client, Verus Engineering, is an automotive performance business located on the West Side of Indianapolis. They create the ultimate customer experience, one part at a time. Come work for one of the most renowned performance parts manufacturers in the aftermarket. They’re proud to have built a reputation that has professional teams and organizations coming to them. As a Solutions Specialist, you'll use your exceptional knowledge of and passion for automotive performance, professionalism, and people skills to create the ultimate customer experience. The Solutions Specialist will support the team with invoicing, reporting, and customer communications. BenefitsJoin a company with an exciting atmosphere, competitive pay, and other unique perks. If you love the world of motorsports, aerodynamics, performance vehicles, and manufacturing, it does not get any better than this.Starting salary range: $50,000-$55,000Fully paid medical coverageEmployee discountsPaid time offInnovative work environment & opportunities for growth Key ResponsibilitiesRespond to customer inquiries, concerns, and product-related questions with professionalism and careProvide helpful information about Verus Engineering products, services, and solutionsAssist with product troubleshooting and help resolve customer issues or concernsSupport shipment processing in the shop as neededDocument customer interactions and update CRM records accuratelyAssist with invoicing, reconciliation, and basic AP/AR supportPrepare new-hire onboarding materials, including checklists and ADP linksSend templated customer, vendor, or internal communications as neededEnter time logs and support other administrative tasksContinually develop product knowledge to support an evolving line of products and services QualificationsVerus is looking for candidates who have high energy, a passion for automotive performance, great communication skills, the ability to work in teams and are coachable, motivated, and customer oriented. A college degree is a plus but not required for this position.Previous experience in customer service, sales, or other related fieldsAbility to build rapport with customersPositive and professional demeanorExcellent written and verbal communication skillsHigh School Diploma Preferred QualificationsPrior experience in the automotive industryExperience with manufacturing and inventory management software and systemsExperience in manufacturingExperience in the automotive worldExperience with engineering Many of our clients utilize E-Verify as part of their employment process. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States PURPLE INK OPERATES AS AN EQUAL OPPORTUNITY EMPLOYER