Customer Relationship Account Specialist

Responsibilities

• Deliver Exceptional Service – Provide outstanding customer support through professional and friendly phone and email interactions
• Cross-Functional Collaboration – Partner with sales, supply chain, credit, transportation, and distribution teams to ensure seamless order processing and delivery
• Problem Resolution – Address customer concerns with creative solutions and proactive problem-solving approaches
• Documentation & Improvement – Maintain accurate records of customer interactions to support continuous improvement initiatives
• Customer Advocacy – Ensure every customer feels heard, valued, and supported throughout their experience

Qualifications

• Required Education: High school diploma or equivalent
• Experience: Minimum one year of sales, customer service experience or related field
• Communication Skills: Strong verbal and written communication skills with the ability to connect with people of all backgrounds
• Demeanor: Welcoming and professional demeanor with excellent telephone etiquette
• Attention to Detail: Detail-oriented with proven ability to multitask in a fast-paced environment
• Technology Proficiency: Proficiency in Microsoft Office and online tools, such as PowerBI
• Additional Qualifications: Experience in retail customer service, technical support, or order fulfillment; Familiarity with CRM systems and customer database management

Work Environment

• Location: Active industrial manufacturing and distribution center
• Physical Demands: Moderate to high noise levels, temperature variations, and material handling equipment in operation
• Equipment: Extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots
• Shift Schedules: Fast-paced environment involving time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs

Benefits

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

About

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Contact Information

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values? Click the links below:

• Corporate Social Responsibility
• View Our Corporate Brochure

Note: This position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.