Customer Relations Advisor | Remote Position

About the role

Are you customer focused, people driven, and energized by meaningful work? Camden’s Customer Relations Advisors play a key role in delivering Living Excellence by supporting current and prospective residents at communities across the country. Advisors serve as confident problem solvers and trusted points of contact, handling leasing inquiries, service requests, emergency work orders, and a wide range of community-related questions across phone, email, chat, and other digital platforms. They think creatively, communicate clearly, and take ownership of each interaction—actively listening, anticipating needs, and partnering with on-site teams to ensure issues are resolved accurately and efficiently. This role thrives in a fast-paced environment where Advisors must multitask across multiple systems, manage shifting priorities, and respond quickly to both routine and high-priority situations. Combining technology with customer service and account management, Advisors navigate resident ledgers, troubleshoot issues in real time, and maintain accurate records while delivering a seamless, supportive experience. Through strong judgment, adaptability, and a genuine passion for helping people, Customer Relations Advisors create positive, lasting impressions while contributing to a collaborative, high-performing, and fun work environment. This position also offers the opportunity to build a well-compensated, rewarding career within an organization that values accountability, growth, teamwork, and making an impact while enjoying the work you do.

Responsibilities

• Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
• Showcase the value of community features as they relate to each customer’s needs
• Aid current residents with maintenance requests, emergency dispatch, and other community-related questions or issues
• Accurately capture resident and prospect information for communication and record-keeping
• Ensure excellent customer relations by responding to phone, email, SMS, and chat inquiries in a timely manner while maintaining a customer-focused attitude
• Escalate issues through the appropriate channels when necessary
• Use strong problem-solving skills and sound judgment to handle unpredictable situations as they arise
• Consistently meet all performance standards, including schedule adherence, average handle time, productivity, and call quality
• Take an active role in ensuring departmental goals and objectives are met or exceeded
• Spend approximately 95% of scheduled time taking calls, with the remaining 5% devoted to training and ongoing education
• Assist with additional projects and activities as needed

Requirements

• Bachelor’s degree preferred
• Experience in a customer-related field required; experience in the multi-family industry or a contact center environment preferred
• Strong customer-focused attitude with creative problem-solving skills to navigate difficult situations and ensure high levels of customer satisfaction
• Ability to multi-task, take initiative, and work effectively in a fast-paced environment
• Strong documentation, written, and verbal communication skills, along with excellent typing proficiency
• Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook
• Ability to multi-task across various technology platforms while actively engaging with customers
• Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required; may be asked to work outside of normal scheduled hours
• Bilingual (English/Spanish) a plus
• Ability to sit for extended periods of time
• In the event of an internet or power outage, must be able to relocate to complete scheduled shifts
• May occasionally be required to attend work-related events, meetings, trainings, or other business-related activities as directed by management; these activities may require travel to a local Camden corporate/district office, community, or designated event location
• Must have reliable transportation
• Must have a stable internet connection and be connected via ethernet cable at all times
• Must adhere to Camden’s Professional Image guidelines and be readily available to appear on camera for all meetings
• Responsible for obtaining a suitable desk and computer chair; all Camden-provided equipment for the position must be utilized
• Work schedules, including days, hours, shifts, and work locations—may be adjusted at any time to support operational needs, with or without prior notice
• May require long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town, and/or overnight trips
• Attendance and punctuality is essential for success in this position
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE

Qualifications

• Work-from-home, remote environment

Skills

• Customer-focused attitude
• Problem-solving skills
• Multi-tasking ability
• Initiative
• Effective communication
• Microsoft Office Suite proficiency
• Flexibility to work various shifts
• Reliable transportation
• Stable internet connection
• Professional image adherence

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k) and employee share purchase plan

Pay

The pay range for this role is $21 to $29 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. A candidate's position within the salary range may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements.

Schedule

Work schedules, including days, hours, shifts, and work locations—may be adjusted at any time to support operational needs, with or without prior notice.

Location

Remote positions available in all Camden markets: Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, and Phoenix.