Remote Customer Service Specialist

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Aid with orders, shipping, product details, and troubleshooting
• Collaborate with fulfillment, sales, and service teams to resolve issues
• Maintain accurate records using CRM
• Proactively follow up to ensure customer satisfaction
• Stay updated on product lines and policies

Qualifications & Skills

• 1+ years in customer service, support, or client-facing roles
• Strong communication and problem-solving skills
• Organized with the ability to manage multiple priorities
• Proficient with CRM or support tools
• Positive attitude with a genuine desire to help
• Interest or familiarity with fitness or gym equipment is a plus

Key Benefits

• Competitive pay based on experience
• Comprehensive health, dental, vision, 401k, and paid time off
• Fully remote work environment
• Ongoing training and career growth opportunities
• Opportunity to support an impactful fitness brand