Customer Receptionist/ Front Office Desk Associate

About the role

We’re looking for a professional and customer-focused Receptionist / Front Office Desk Associate to join our team in Saginaw, MI.

Responsibilities

• Greet and assist all guests, visitors, and contractors entering the facility.
• Validate guest access and maintain lobby security procedures.
• Create a welcoming and professional first impression for all visitors.
• Serve as the first point of contact for guests, customers, contractors, and employees while helping maintain smooth day-to-day front office operations.
• Front Office & Reception Support (40%):
• Answer and direct incoming calls through the main switchboard.
• Route calls accurately to the appropriate departments or team members.
• Maintain professional and clear communication with customers and employees.
• Switchboard & Communication Management (30%):
• Maintain accurate records and ensure timely communication follow-up.
• Support customer service functions and internal coordination efforts.
• Administrative & Customer Support (20%):
• Absorb and distribute electronic requests, questions, and tasks appropriately.
• Support departments with administrative support tasks as needed.
• Additional Responsibilities (10%):
• Perform other duties and special projects as assigned by management.
• React productively to changing priorities and business needs.
• Support a positive and team-oriented workplace environment.

Requirements

• High school diploma required; associate or bachelor’s degree preferred.
• Previous receptionist, front desk, administrative, or customer service experience preferred.
• Strong written and verbal communication skills.
• Comfortable navigating multiple computer systems and applications.
• Strong organizational skills and attention to detail.
• Able to multitask and prioritize in a fast-paced environment.
• Friendly, professional, and customer-focused attitude.
• Able to remain calm and professional while handling multiple tasks at once.
• Experience with Microsoft Office programs, including Excel, preferred.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Previous receptionist, front desk, administrative, or customer service experience preferred.
• Strong written and verbal communication skills.
• Comfortable navigating multiple computer systems and applications.
• Strong organizational skills and attention to detail.
• Able to multitask and prioritize in a fast-paced environment.
• Friendly, professional, and customer-focused attitude.
• Able to remain calm and professional while handling multiple tasks at once.
• Experience with Microsoft Office programs, including Excel, preferred.