Receptionist/Front Desk Associate

About the role

VIBE Cannabis is a licensed cannabis dispensary in Wentzville, Missouri, dedicated to a people-first culture and community engagement. The Receptionist role is crucial for setting a welcoming and compliant entry experience.

Responsibilities

• Welcome all customers and visitors with warmth, professionalism, and attentiveness
• Verify customer/patient identification and confirm legal age eligibility in strict accordance with Missouri DHSS-DCR requirements
• Accurately maintain all intake documentation
• Manage the customer queue, intake process, and visitor log with precision and efficiency
• Communicate wait times, store policies, and basic product information clearly and courteously
• Cook up with Budtenders and shift leadership to manage customer flow and optimize the service experience
• Maintain strict confidentiality of all customer records and personal information in compliance with applicable laws
• Monitor the lobby environment; identify and escalate any security concerns to management or security staff immediately
• Support compliance documentation and intake recordkeeping as required by state regulations
• Maintain a clean, organized, and inviting lobby area throughout each shift

Qualifications

• Must be 21 years of age or older
• Must obtain and maintain a valid Missouri Facility Agent ID through DHSS-DCR/MyComplia prior to starting employment
• Previous front desk, reception, host/hostess, or hospitality experience preferred
• Meticulous attention to detail, especially in ID verification and compliance documentation
• Ability to remain calm, composed, and helpful in a fast-paced environment with varied customer needs
• Basic computer proficiency; able to learn dispensary software quickly
• Flexibility to work varied shifts including evenings, weekends, and holidays
• Prior cannabis, healthcare, or regulated retail front desk experience preferred
• Bilingual candidates encouraged to apply

Compensation & Benefits

• Starting wage: $17.30/hr
• Health benefits: VIBE pays 50% of monthly premiums - medical, dental, and vision for eligible employees (verify eligibility requirements with HR)
• Time off: Paid Time Off (PTO)
• Development: Training and a clear path to grow within the organization
• Culture: Inclusive, team-oriented, and people-first from day one

Equal Opportunity Employer

We celebrate diversity and are committed to an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected under applicable law.