Receptionist/ Front Desk Associate

About the Company

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. With over 1,500 associates nationwide and 30+ years of industry success, TMG seeks highly motivated, enthusiastic team players interested in a career rather than just a job.

Responsibilities

• Answer the phone in a professional manner consistent with CSG global standards.
• Check-in with security for any overnight facility issues.
• Review calendar events for expected external guests and related employee conference room bookings.
• Greet, ID, and sign in guests; alert hosts and keep guests updated on host arrival times.
• Ensure timely collection of guests and direct them to coat/luggage storage and restrooms.
• Offer beverages and welcome Executive Briefing Center (EBC) guests, providing agendas and directions.
• Monitor EBC activity to prevent unauthorized entry during briefings and place appropriate signage.
• Issue and collect visitor/day badges, maintaining a visitor badge log.
• Maintain the reception desk, waiting area, and lobby to high standards of tidiness and cleanliness.
• Train new reception team members and assist security with operational knowledge, VIP visitors, and access requests.
• Alert the Facilities team about VIP employee arrivals and notify security of vendor arrivals.
• Greet new hires and employees, providing information about office services, spaces, and amenities.
• Assist the Telecom team with reception phone issues/upgrades and perform monthly manual checks of phone queues.
• Maintain PPE in reception and ensure continuity of coverage when leaving the post.
• Monitor email alerts for U.S. government half-staff proclamations and notify facilities.
• Support site administration projects, including document creation, printing, filing, and sorting.
• Maintain and update the Reception Standard Operating Procedure Manual with best practices.
• Proactively assist in implementing process improvement recommendations.
• Perform other tasks as assigned by management and provide backup support to the ELT Admin Team, including escorting guests to the executive floor.

Requirements

• Exceptional customer service skills with a professional demeanor, appearance, and attitude.
• Superior verbal communication and phone skills.
• Customer service, reception, or front desk experience preferred.
• 1-3 years of experience with Microsoft Office Software (Teams, Word, Excel, Outlook).
• Ability to be flexible and adapt to changes in the work environment.
• Strong work ethic; diplomatic, team-oriented, and service-focused with the ability to build strong working relationships.
• Ability to multitask and handle multiple projects simultaneously.
• Proven ability to remain calm under pressure and resilient.
• Sound judgment and problem-solving ability.