Customer Program Spec II

About the role

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT—as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo, and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality, and a passion for success—join us today!

We are looking for a talented Customer Program Specialist II to join our team in Hillsboro, OR. This role involves preparing accurate and timely cost estimates for diverse products, projects, and services. You will review project scopes, engineering drawings, specifications, gather material costs, perform calculations, and develop comprehensive cost estimates. Additionally, you will aid in the continuous development and improvement of cost models and pricing data, review engineering designs, participate in NPI kickoffs, manage intermittent projects, and interface with customers.

Responsibilities

• Track and document any assigned estimate requests.
• Read and outline product design and project specifications and requirements.
• Accurately estimate and calculate material, labor, and other indirect costs.
• Collaborate with Sales, Engineering, and Operations departments to perform technical reviews as needed.
• Work with Planning, Supply Chain, and Purchasing departments to calculate production lead times based on material availability and shop capacity.
• Perform cost analysis of previous products and projects.
• Communicate effectively with internal and external stakeholders throughout estimating, sales, and negotiation phases.
• Act as the first level of risk aversion by addressing potential issues related to fabrication capabilities, profit loss, materials, or capacity, including:
  • Missing or incorrect fabrication information.
  • Fabrication, equipment, and tool capabilities.
  • Materials/parts availability.
• Aid in creating and continuously updating cost models using complex Excel workbooks, ERP systems, and other estimating software.
• Navigate and utilize HIS ERP system and databases, including updating costs, part numbers, quantities, descriptions, manufacturer information, and supplier information.
• Aid the Estimating Manager in writing Scope of Work (SOW) documentation for complex products and/or large-scale projects.
• Assist Strategic Account Managers in sales-driven activities as needed (e.g., customer interfacing, presentations, high-level meetings, kickoffs).
• Assist in intermittent project management for unique or high-level projects, with emphasis on cost management aspects.

Requirements

• Bachelor’s degree in engineering (preferred), business, or related field.
• 2-4 years of experience in customer service, program coordination, order management, or related roles.
• Strong Excel skills—ability to understand and create complex formulas and macros.
• Experience interpreting engineering drawings and symbols.
• Strong math, problem-solving, analytical, and decision-making skills.
• Ability to navigate and understand CAD models and/or similar file types.
• Engineering and design experience is a plus.
• Ability to sustain a positive reputation for professionalism, meeting deadlines, quality, and integrity.
• High level of organization and time management skills.
• Ability to adapt to working independently or in teams throughout jobs and projects.
• Maintain confidentiality and security of sensitive data and intellectual property (IP) at all times.