Sales Support Spec II

Job Description

The Sales Support Specialist performs a variety of activities for a line(s) of business (LOB) designed to support, enhance and increase overall sales performance. The Sales Support Specialist coordinates various LOB sales, marketing support and enhancement programs and initiatives under the direct supervision of experienced personnel.

Depth & Scope

• Performs variety of activities for an LOB designed to support, enhance and increase overall sales performance according to established Company policies and applicable legal and regulatory guidelines
• Administers ongoing sales and marketing support programs equitably according to plan designs and guidelines, which may include sales contests, product promotions, regional programs and other activities
• Provides project coordination to new or existing sales support programs
• Led or assists with strategy meetings, determining sales and marketing needs and requirements and generating ideas
• Provides input and advice based on extensive knowledge of other Company initiatives and industry practices; ensures coordination with other initiatives
• Resolves problems by coordinating with necessary individuals as needed, secures approvals as necessary
• Creates sales and marketing materials as necessary in support of various programs and projects
• Writes copy, secures approvals and coordinates layout and production with appropriate internal or outside personnel
• Designs and develops administrative guidelines for assigned programs
• Maintains appropriate records, databases and information relating to assigned programs and projects according to procedures
• Reports to more experienced personnel, management and others on project status and updates
• Assists sales force as necessary, answering questions from staff and customers and providing information and other support as appropriate
• Trains sales staff and others relating to new and ongoing LOB sales and marketing programs, initiatives and activities
• Coordinates with department training as well as corporate training staff to develop and deliver training as needed
• Maintains appropriate records, databases and information relating to assigned programs and projects according to procedures
• Reports to management and others on program status and updates
• Evaluates effectiveness of programs and initiatives; receives feedback from various LOB areas and outside vendors, passes information to others as necessary and incorporates changes into future project plans
• Maintains knowledge of overall Company and LOB sales initiatives and industry trends
• Maintains understanding of LOB sales, operations and other practices and procedures and applicable legal and regulatory guidelines

Education & Experience

• Bachelor's degree or progressive work experience in addition to experience below
• 2-4 Years of related experience
• Project management experience, including ability to coordinate resources and prioritize tasks under deadline
• Strong knowledge of sales support and effective sales enhancement techniques within the industry
• Strong analytical and evaluative skills with ability to measure program performance and make recommendations for improvement
• Vendor relationship experience helpful
• Attention to detail
• Experience skillfully and tactfully managing others without direct authority
• Self motivator and creative thinker
• Experience coaching and influencing others to achieve goals
• Excellent communication skills, including strong presentation skills and writing ability
• PC skills
• Maintains appropriate sales licensing if required

Physical Requirements

• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous