Customer Service Spec II

Compensation

• $18.00 per hour

Schedule

• Monday through Friday, 9:00 am – 5:30 pm (subject to change based on business needs)

Why Join Our Team

We live our values – W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

About the Role

Customer Service Specialist at our Jefferson, GA location. When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Responsibilities

• Maintain positive retailer relationships and provide exemplary customer service
• Receive phone inquiries/requests from Ace retailers regarding orders, adjustments, will calls, stock on hand, etc.
• Work closely with shipping and traffic departments regarding scheduled shipments
• Work with credit department concerning credit status when rush orders are received
• Ensure accuracy of various documents, including but not limited to, purchase orders, invoices, return goods authorization for credits/debits, etc.
• Maintain excellent company image and superior safety practices
• Sort, file and maintain accurate and organized files
• Generate and interpret various reports
• Build and maintain relationships with external as well as internal customers
• Multi-task and prioritize tasks daily
• Able to work independently, with minimal direction
• Have a working knowledge of the Microsoft Office Suite
• Perform other duties as assigned

Requirements

• Excellent phone skills including professional phone presence
• Superb problem solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution
• Excellent computer skills
• Prefer experience with SAP, AS400, Microsoft Word and Excel

Benefits

• Weekly Pay
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Up to 48 hours of paid sick time, or in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
• Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
• Tuition Reimbursement Program
• Employee Recognition Program
• Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Adoption cost reimbursement