Manager, Customer Program II

About the role

• Continuously promote and maintain positive working relationships with customers and suppliers to achieve optimal market exposure, ensuring all opportunities to provide value-added services are actively pursued and negotiated.
• Direct all program operations, including inventory and stocking strategies, to maintain optimal inventory levels supporting JIT contract requirements.
• Manage and maintain budgetary compliance and recommend annual budget adjustments as needed.
• Plan, direct, and prioritize facility workflow along with Project and Life Cycle strategies to ensure a consistent and timely flow of inventory in accordance with customer requirements and delivery schedules.
• Manage department staff to ensure a high level of customer service, promote teamwork, and guide employees toward achieving established goals and objectives.
• Lead by example and provide strong managerial support and guidance to facility teams through clear work instructions, policies, procedures, and administrative direction.
• Coordinate and ensure team members have access to current program information, technical resources, equipment, and tools necessary to perform their duties efficiently and accurately.
• Implement, oversee, and document training related to AS9100 requirements, Quality Work Instructions, process improvements, and customer-specific requirements.
• Promote employee engagement in continuous improvement initiatives by facilitating discussions regarding program strengths, deficiencies, and opportunities for enhancement.
• Investigate and resolve communication breakdowns and process deficiencies promptly, implementing corrective actions and retraining where necessary to prevent recurrence.
• Ensure compliance with customer onsite policies and procedures, as applicable, in addition to Incora policies and procedures.
• Conduct supervisor performance evaluations, where applicable, or monitor evaluations performed by supervisors. Identify coaching and development opportunities and approve wage adjustments and promotions within budget guidelines and compensation policies.
• Create, compile, and analyze workflow, time, labor, and operational reports to identify opportunities for organizational and process improvements while ensuring current and future commitments are met.
• Manage, coordinate, or assign responsibility for facility maintenance, equipment upkeep, real estate maintenance activities, site security, and overall facility organization and cleanliness.
• Attend company-sponsored meetings, leadership development programs, and management training sessions as required.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Operations Management, Logistics, or a related field preferred.
• Equivalent combinations of education and experience may be considered.
• Minimum of five (5) years of related experience in supply chain, inventory management, distribution, operations, or program management environments.
• Previous management and/or supervisory experience required, with demonstrated ability to train, coach, mentor, and motivate employees to achieve individual and team objectives.
• Proven ability to prioritize multiple responsibilities and effectively negotiate while maintaining focus on business profitability and customer satisfaction.
• Strong process management and continuous improvement experience, particularly within Just-in-Time (JIT) contract environments.
• Incora product and service knowledge is required.
• Extensive experience utilizing integrated database systems and business software applications.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.
• Demonstrated critical thinking, analytical skills, and business acumen.
• Experience managing budgets, labor planning, inventory controls, and operational performance metrics.
• Proven ability to lead cross-functional teams and deliver results in fast-paced environments.
• Expert understanding of Incora's supply chain management and distribution processes and philosophy.
• Working knowledge of ISO 9001 and AS9100 quality management systems and their application within product distribution environments.