Customer Program Manager

Key Skills And Experience

• Impact: Short/mid-term contributions, measurable input into new products/processes.
• Scope & Contribution: Operates autonomously, analyzes, develops, implements concepts as a subject matter expert.
• Innovation: Specialized activities/projects, influences others to support decisions, works mostly independently.
• Communication: Communicates with internal and external parties, influences others to accept job function's view/practices.
• Knowledge & Experience: Management experience, PMP certification, experience with change management processes and tools, knowledge of financial forecasting and budget management in projects/programs.

How You Will Contribute And What You Will Learn

• Manages customer program/project for a defined product/service scope for a medium/large and/or complex customer contract with medium/high risk probability.
• Delivers operational and project scope to the customer, ensuring alignment with Nokia Mode of Operation (MoO), BG/BL guidelines, and PM@Nokia methodology.
• Plans customer project, updates plans to reflect and anticipate changes, coordinates change management across CSSQ (cost, scope, schedule, quality).
• Ensures consistency in project and operational management forecast activities.
• Participates in pre-sales and sales process activities, determines delivery approach alternatives, manages selection of final recommended approach to delivery.
• Serves as primary interface towards the customer in all activities related to the own scope of the contract, including handling customer complaints, corrective actions, and changing requirements.
• Monitors and controls project delivery within approved budget, profitability forecast, and planned scope, ensuring project meets all objectives for quality and drives continuous improvement.
• Manages customer relationship during delivery, prepares clear and effective communications plan, ensures proactive communication of relevant information to the customer and stakeholders.
• Manages project team, leads project closure and / or handover as required, completes contractual requirements, post-calculation, and lessons learned.