Customer Partnerships Manager (Hybrid Work Schedule)

The Job at a Glance

You will maintain relationships with existing customers and strategically seek out relationships with potential customers. You will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions.

Perks

• Parts Town Pride – check out our culture!
• Quarterly profit sharing bonus
• Fitness center, game room and on-site food market
• Team member appreciation events and recognition programs
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

About the Role

You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up.

Skills

• 2+ years of sales, business development, customer development or account management experience
• Self-motivated, passionate, and hungry to make a big impact
• Proactive – taking initiative and following through are a must
• Resilient – you see rejection as an exciting challenge
• A passion for building relationships and seeing each customer interaction as an opportunity to form a personal emotional connection
• Excellent communication skills & proficiency in English (verbal and written)
• Bonus points if you are an Excel whiz and/or are familiar with Salesforce

Qualifications

• Passionate about foodservice equipment parts
• Knowledgeable about Parts Town value proposition
• Ability to integrate all sales activities into CRM for timely, accurate reporting
• Experience in identifying and developing new account opportunities via account research and calling prospective clients
• Ability to conduct research on accounts to develop an understanding of the account's business issues and other relevant information
• Experience in reporting out on top opportunities each week and leading book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team
• Experience in partnering with Customer Experience team members to develop and grow customer relationships
• Ability to educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.)
• Experience traveling to customer events infrequently (up to a few times per year) as needed

Benefits

• Salary range: $63,236.25– $94,466.90 annually
• Potential for profit-sharing program and annual bonus
• Comprehensive benefits package including health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities

Pay

The salary range for this role is $63,236.25– $94,466.90 annually which is based on including but not limited to qualifications, experience, and geographical location.

Schedule

Parts Town is a pay for performance company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role.