Customer Partnerships Manager (Hybrid Work Schedule)

About the Role

As the Manager, Customer Partnerships (internally known as PARTnership Builder), you will maintain relationships with existing customers and strategically seek out relationships with potential customers. You will proactively manage your day by placing a high volume of outbound calls, forming personal emotional connections with customers, and learning their challenges to provide solutions using Parts Town’s value proposition. You are proactive, passionate about all aspects of the sales process, and skilled in identifying new opportunities, developing sales solutions, closing sales, negotiating pricing, and providing outstanding customer service and follow-up.

Responsibilities

• Place a high volume of outbound calls to service company customers; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).
• Integrate all sales activities into CRM for timely, accurate reporting.
• Sell Parts Town solutions and value proposition to a targeted customer base.
• Drive revenue by prospecting and building a pipeline while fostering personal relationships with potential and existing customers in your assigned region.
• Identify and develop new account opportunities via account research and calling prospective clients.
• Conduct research on accounts to understand business issues and other relevant information.
• Report on top opportunities weekly and lead book of business reviews monthly or bi-monthly with Marketing, Sales, and Customer Experience leadership.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships, etc.).
• Travel to customer events infrequently (up to a few times per year) as needed.

Requirements

• 2+ years of sales, business development, customer development, or account management experience.
• Self-motivated, passionate, and driven to make a big impact.
• Proactive—taking initiative and following through are a must.
• Resilient—you see rejection as an exciting challenge.
• Passion for building relationships and forming personal emotional connections with customers.
• Fantastic communication skills and proficiency in English (verbal and written).
• Bonus points if you are an Excel whiz and/or familiar with Salesforce.

About the Team

We are a large part of what makes the Service Segment successful as the voice of Parts Town to customers. Our commitment is to our core values, culture, community, OEMs, and customers. We build relationships and transition customers from competitors to Parts Town while focusing on profitable growth.

Pay

The salary range for this role is $63,236.25–$94,466.90 annually, based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company, and this role may include a profit-sharing program and an annual bonus.

Benefits

• Quarterly profit-sharing bonus
• Fitness center, game room, and on-site food market
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• Health, dental, and vision insurance
• 401(k) with company match
• Employee assistance programs
• Paid time off, sick time, holidays, and parental leave
• Professional development opportunities