Customer Partnerships Manager (Hybrid Work Schedule)
Parts Town · Plattsburgh, NY · 1 mo ago
HybridBusiness Development$63k–$94k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Need to preserve all substantive info, remove boilerplate, navigation, EEO, etc. No job title heading. No Job ID. No application instructions. No duplicated lines. No cookie/legal etc.
We need to parse the description.
Let's extract sections:
- About the role / overview: "As the Manager, Customer Partnerships (Internally known as PARTnership Builder) you will maintain relationships with existing customers and strategically seek out relationships with potential customers. Being a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up."
That's about role.
- Responsibilities: "A Typical Day Place a high volume of outbound calls to service company customers; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).Integrate all sales activities into CRM for timely, accurate reporting.Sell Parts Town solutions and value proposition to targeted customer base.Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers in your assigned region.Identify and develop new account opportunities via account research and calling prospective clients.Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.Report out on top opportunities each week and lead book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team. Partner with Customer Experience team members to develop and grow customer relationships.Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).Travel to customer events infrequently (up to a few times per year) as needed."
That's responsibilities.
- Requirements / Qualifications: "To Land This Opportunity You have 2+ years of sales, business development, customer development or account management experience.You want to WIN - self-motivated, passionate, and hungry to make a big impact!You describe yourself as proactive – taking initiative and following through are a must.You are resilient – you see rejection as an exciting challenge.You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection.You have fantastic communication skills & you’re proficient in English (verbal and written).Bonus points if you are an Excel whiz and/or are familiar with Salesforce!"
That's qualifications/requirements.
- Skills: maybe "Excel whiz and/or familiar with Salesforce" could be skills. Also "communication skills". Could be separate.
- Benefits: "Perks Parts Town Pride – check out our culture!Quarterly profit sharing bonusFitness center, game room and on-site food marketTeam member appreciation events and recognition programsVolunteer opportunitiesCasual dress codeAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered." Also later: "Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities."
We need to combine benefits without duplication.
- Pay: "The salary range for this role is $63,236.25– $94,466.90 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role."
- Schedule: Not mentioned. No schedule info. So we should NOT include Schedule section.
- About the company maybe not needed.
We must not repeat job title as heading. Already not.
We need to output only HTML fragment, no /. Use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Need to preserve all substantive info, remove boilerplate, navigation, EEO, etc. No job title heading. No Job ID. No application instructions. No duplicated lines. No cookie/legal etc.
We need to parse the description.
Let's extract sections:
- About the role / overview: "As the Manager, Customer Partnerships (Internally known as PARTnership Builder) you will maintain relationships with existing customers and strategically seek out relationships with potential customers. Being a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up."
That's about role.
- Responsibilities: "A Typical Day Place a high volume of outbound calls to service company customers; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).Integrate all sales activities into CRM for timely, accurate reporting.Sell Parts Town solutions and value proposition to targeted customer base.Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers in your assigned region.Identify and develop new account opportunities via account research and calling prospective clients.Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.Report out on top opportunities each week and lead book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team. Partner with Customer Experience team members to develop and grow customer relationships.Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).Travel to customer events infrequently (up to a few times per year) as needed."
That's responsibilities.
- Requirements / Qualifications: "To Land This Opportunity You have 2+ years of sales, business development, customer development or account management experience.You want to WIN - self-motivated, passionate, and hungry to make a big impact!You describe yourself as proactive – taking initiative and following through are a must.You are resilient – you see rejection as an exciting challenge.You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection.You have fantastic communication skills & you’re proficient in English (verbal and written).Bonus points if you are an Excel whiz and/or are familiar with Salesforce!"
That's qualifications/requirements.
- Skills: maybe "Excel whiz and/or familiar with Salesforce" could be skills. Also "communication skills". Could be separate.
- Benefits: "Perks Parts Town Pride – check out our culture!Quarterly profit sharing bonusFitness center, game room and on-site food marketTeam member appreciation events and recognition programsVolunteer opportunitiesCasual dress codeAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered." Also later: "Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities."
We need to combine benefits without duplication.
- Pay: "The salary range for this role is $63,236.25– $94,466.90 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role."
- Schedule: Not mentioned. No schedule info. So we should NOT include Schedule section.
- About the company maybe not needed.
We must not repeat job title as heading. Already not.
We need to output only HTML fragment, no /. Use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide which content goes into lists vs paragraphs.
Responsibilities: list of duties. Could be
- each bullet.
Requirements: list of qualifications.
Benefits: list.
Pay: maybe paragraph.
Skills: maybe list.
Let's extract bullet points.
Responsibilities bullet points:
- Place a high volume of outbound calls to service company customers; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).
- Integrate all sales activities into CRM for timely, accurate reporting.
- Sell Parts Town solutions and value proposition to targeted customer base.
- Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers in your assigned region.
- Identify and develop new account opportunities via account research and calling prospective clients.
- Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.
- Report out on top opportunities each week and lead book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team.
- Partner with Customer Experience team members to develop and grow customer relationships.
- Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).
- Travel to customer events infrequently (up to a few times per year) as needed.
Requirements bullet points:
- 2+ years of sales, business development, customer development or account management experience.
- Self-motivated, passionate, and hungry to make a big impact (WIN mindset).
- Proactive – taking initiative and following through are a must.
- Resilient – you see rejection as an exciting challenge.
- Passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection.
- Fantastic communication skills & proficient in English (verbal and written).
- Bonus points if you are an Excel whiz and/or are familiar with Salesforce!
Skills could be: Communication skills, English proficiency, Excel, Salesforce familiarity. Could be separate but we can incorporate into Requirements or Skills.
Better to have a Skills section: list: Communication skills (verbal/written), English proficiency, Excel, Salesforce.
But we already have communication in requirements. Might duplicate. Could combine.
Given instruction: Prefer a few substantive sections over many thin ones. So maybe combine Requirements and Skills into one "Qualifications" section. But we have headings list: Requirements, Qualifications, Skills. We can choose to use Qualifications for combined.
Let's decide sections:
- About the role (overview) as
About the role
with .
- Responsibilities
Responsibilities
with .
- Qualifications Qualifications
with (including experience, traits, communication, Excel/Salesforce).
- Benefits Benefits
with .
- Pay Pay
with .
We should not include Schedule.
Now need to ensure we preserve all substantive info. Let's capture all details from posting.
About the role paragraph: combine the overview sentences.
Let's craft:
As the Manager, Customer Partnerships (internally known as PARTnership Builder), you will maintain relationships with existing customers and strategically seek out relationships with potential customers. As a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town’s value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow‑up.
Now Responsibilities list as above.
Now Qualifications list: include:
- 2+ years of sales, business development, customer development or account management experience.
- Self‑motivated, passionate, and hungry to make a big impact.
- Proactive – taking initiative and following through are a must.
- Resilient – you see rejection as an exciting challenge.
- Passion for building relationships and seeing each customer interaction as an opportunity to form a personal emotional connection.
- Fantastic communication skills and proficiency in English (verbal and written).
- Bonus points if you are an Excel whiz and/or familiar with Salesforce.
Now Benefits list: combine both perk sections.
From "Perks Parts Town Pride – check out our culture!Quarterly profit sharing bonusFitness center, game room and on-site food marketTeam member appreciation events and recognition programsVolunteer opportunitiesCasual dress codeAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered."
And later: "Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities."
We need to avoid duplication. Let's list unique benefits:
- Quarterly profit sharing bonus
- Fitness center
- Game room
- On‑site food market
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
Also "Parts Town Pride – check out our culture!" maybe not a benefit but could be omitted as fluff. Keep culture mention? Might be considered boilerplate? It's not EEO but it's cultural. Could keep as a bullet: "Parts Town Pride – check out our culture!" Might be okay. But we can include as bullet.
Now Pay paragraph: include salary range and performance pay.
The salary range for this role is $63,236.25–$94,466.90 annually, based on qualifications, experience, and geographical location. Parts Town operates on a pay‑for‑performance model; in addition to base pay, eligible roles may receive a profit‑sharing program and an annual bonus.
Now ensure we didn't miss any substantive info: The description also mentions "We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, eleven years in a row and the Crain’s Fast 50 list seven times." That's about company, maybe not needed for role but could be included in About the role? Could be considered company overview. Might be considered substantive but not required for role. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should include that somewhere. Where fits? Could be in About the role or maybe a separate section "About Parts Town". But we only have headings list; we could add an About Parts Town
if we have content. However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those sections. It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we could still use other headings but better to stick to those. The company recognition could be placed in About the role paragraph as extra sentence.
Add: "Parts Town’s workplace has been recognized for its growth and innovation on the Inc. 5000 list for eleven consecutive years and
- for any list of duties/requirements/benefits. Use
for prose. We need to decide which content goes into lists vs paragraphs. Responsibilities: list of duties. Could be
- each bullet.
Requirements: list of qualifications.
Benefits: list.
Pay: maybe paragraph.
Skills: maybe list.
Let's extract bullet points.
Responsibilities bullet points:
- Place a high volume of outbound calls to service company customers; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).
- Integrate all sales activities into CRM for timely, accurate reporting.
- Sell Parts Town solutions and value proposition to targeted customer base.
- Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers in your assigned region.
- Identify and develop new account opportunities via account research and calling prospective clients.
- Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.
- Report out on top opportunities each week and lead book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team.
- Partner with Customer Experience team members to develop and grow customer relationships.
- Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).
- Travel to customer events infrequently (up to a few times per year) as needed.
Requirements bullet points:
- 2+ years of sales, business development, customer development or account management experience.
- Self-motivated, passionate, and hungry to make a big impact (WIN mindset).
- Proactive – taking initiative and following through are a must.
- Resilient – you see rejection as an exciting challenge.
- Passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection.
- Fantastic communication skills & proficient in English (verbal and written).
- Bonus points if you are an Excel whiz and/or are familiar with Salesforce!
Skills could be: Communication skills, English proficiency, Excel, Salesforce familiarity. Could be separate but we can incorporate into Requirements or Skills.
Better to have a Skills section: list: Communication skills (verbal/written), English proficiency, Excel, Salesforce.
But we already have communication in requirements. Might duplicate. Could combine.
Given instruction: Prefer a few substantive sections over many thin ones. So maybe combine Requirements and Skills into one "Qualifications" section. But we have headings list: Requirements, Qualifications, Skills. We can choose to use Qualifications for combined.
Let's decide sections:
- About the role (overview) as
About the role
with. - Responsibilities
Responsibilities
with- .
- Qualifications
Qualifications
with- (including experience, traits, communication, Excel/Salesforce).
- Benefits
Benefits
with- .
- Pay
Pay
with. We should not include Schedule. Now need to ensure we preserve all substantive info. Let's capture all details from posting. About the role paragraph: combine the overview sentences. Let's craft:
As the Manager, Customer Partnerships (internally known as PARTnership Builder), you will maintain relationships with existing customers and strategically seek out relationships with potential customers. As a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town’s value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow‑up.
Now Responsibilities list as above. Now Qualifications list: include: - 2+ years of sales, business development, customer development or account management experience. - Self‑motivated, passionate, and hungry to make a big impact. - Proactive – taking initiative and following through are a must. - Resilient – you see rejection as an exciting challenge. - Passion for building relationships and seeing each customer interaction as an opportunity to form a personal emotional connection. - Fantastic communication skills and proficiency in English (verbal and written). - Bonus points if you are an Excel whiz and/or familiar with Salesforce. Now Benefits list: combine both perk sections. From "Perks Parts Town Pride – check out our culture!Quarterly profit sharing bonusFitness center, game room and on-site food marketTeam member appreciation events and recognition programsVolunteer opportunitiesCasual dress codeAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered." And later: "Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities." We need to avoid duplication. Let's list unique benefits: - Quarterly profit sharing bonus - Fitness center - Game room - On‑site food market - Team member appreciation events and recognition programs - Volunteer opportunities - Casual dress code - Health insurance - Dental insurance - Vision insurance - 401(k) with company match - Employee assistance programs - Paid time off - Paid sick time off - Paid holidays - Paid parental leave - Professional development opportunities Also "Parts Town Pride – check out our culture!" maybe not a benefit but could be omitted as fluff. Keep culture mention? Might be considered boilerplate? It's not EEO but it's cultural. Could keep as a bullet: "Parts Town Pride – check out our culture!" Might be okay. But we can include as bullet. Now Pay paragraph: include salary range and performance pay.The salary range for this role is $63,236.25–$94,466.90 annually, based on qualifications, experience, and geographical location. Parts Town operates on a pay‑for‑performance model; in addition to base pay, eligible roles may receive a profit‑sharing program and an annual bonus.
Now ensure we didn't miss any substantive info: The description also mentions "We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, eleven years in a row and the Crain’s Fast 50 list seven times." That's about company, maybe not needed for role but could be included in About the role? Could be considered company overview. Might be considered substantive but not required for role. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should include that somewhere. Where fits? Could be in About the role or maybe a separate section "About Parts Town". But we only have headings list; we could add anAbout Parts Town
if we have content. However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those sections. It says "usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we could still use other headings but better to stick to those. The company recognition could be placed in About the role paragraph as extra sentence. Add: "Parts Town’s workplace has been recognized for its growth and innovation on the Inc. 5000 list for eleven consecutive years and
- each bullet.
Requirements: list of qualifications.
Benefits: list.
Pay: maybe paragraph.
Skills: maybe list.
Let's extract bullet points.
Responsibilities bullet points:
- Place a high volume of outbound calls to service company customers; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).
- Integrate all sales activities into CRM for timely, accurate reporting.
- Sell Parts Town solutions and value proposition to targeted customer base.
- Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers in your assigned region.
- Identify and develop new account opportunities via account research and calling prospective clients.
- Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.
- Report out on top opportunities each week and lead book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team.
- Partner with Customer Experience team members to develop and grow customer relationships.
- Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).
- Travel to customer events infrequently (up to a few times per year) as needed.
Requirements bullet points:
- 2+ years of sales, business development, customer development or account management experience.
- Self-motivated, passionate, and hungry to make a big impact (WIN mindset).
- Proactive – taking initiative and following through are a must.
- Resilient – you see rejection as an exciting challenge.
- Passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection.
- Fantastic communication skills & proficient in English (verbal and written).
- Bonus points if you are an Excel whiz and/or are familiar with Salesforce!
Skills could be: Communication skills, English proficiency, Excel, Salesforce familiarity. Could be separate but we can incorporate into Requirements or Skills.
Better to have a Skills section: list: Communication skills (verbal/written), English proficiency, Excel, Salesforce.
But we already have communication in requirements. Might duplicate. Could combine.
Given instruction: Prefer a few substantive sections over many thin ones. So maybe combine Requirements and Skills into one "Qualifications" section. But we have headings list: Requirements, Qualifications, Skills. We can choose to use Qualifications for combined.
Let's decide sections:
- About the role (overview) as