Customer Order Management - Entry Level (Urgent Need)

Job Summary

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Demonstrates working knowledge of business practices and procedures. Demonstrates working knowledge of product/service features used in customers' businesses. Interprets and applies systems knowledge and tools to manage customer requests with supervision. Resolves routine problems/issues. Coordinates problem resolution with alternate sources. Offers customers alternatives based on available tools and information.

Responsibilities

• Expedites orders by acting as a liaison in problem solving, research and problem/dispute resolution.
• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers' businesses.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Solves routine problems/issues.
• Collaborates with alternate sources to coordinate problem resolution.
• Offers customers alternatives based on available tools and information.

Requirements

• Developed knowledge and skills in own area.
• Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance.
• Accountable for individual results and impact on team.

Qualifications

• US Citizen or Green Card Holder only.

Skills

• Working knowledge of business practices and procedures.
• Working knowledge of product/service features used in customers' businesses.
• Systems knowledge and tools to manage customer requests.
• Problem-solving and dispute resolution skills.
• Ability to offer customers alternatives based on available information.

Benefits

N/A

Pay

N/A

Schedule

N/A