Customer Order Management - Urgent Need (Onsite)
About the role
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Demonstrates working knowledge of business practices and procedures. Demonstrates working knowledge of product/service features used in customers' businesses. Interprets and applies systems knowledge and tools to manage customer requests with supervision. Resolves routine problems/issues. Coordinates problem resolution with alternate sources. Offers customers alternatives based on available tools and information. Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills. Applies knowledge / skills to complete a variety of day-to-day activities within own area. Works with moderate supervision / guidance; accountable for individual results and impact on team.
Responsibilities
- Expedite orders by acting as a liaison in problem solving, research, and problem/dispute resolution
- Interpret and apply systems knowledge and tools to manage customer requests with supervision
- Resolve routine problems and issues
- Coordinate problem resolution with alternate sources
- Offer customers alternatives based on available tools and information
- Complete day-to-day activities within own area with moderate supervision
Requirements
- High School Diploma
- Working knowledge of business practices and procedures
- Working knowledge of product/service features used in customers' businesses
- Able to work within multiple software systems, including Excel, SAP, and PowerBI (reporting systems)
- Good communication and organizational skills
Pay
$30/hr
Schedule
On-site, 3-month contract
Location
Vernon Hills, Illinois