Customer Order Management

About the role

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Demonstrates working knowledge of business practices and procedures. Demonstrates working knowledge of product/service features used in customers' businesses.

Responsibilities

• Interprets and applies systems knowledge and tools to manage customer requests with supervision
• Resolves routine problems/issues
• Coordinates problem resolution with alternate sources
• Offers customers alternatives based on available tools and information

Requirements

• Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills
• Applies knowledge / skills to complete a variety of day-to-day activities within own area
• Works with moderate supervision / guidance; accountable for individual results and impact on team

Qualifications

Mid-Level experience in Customer Service, US Citizens or GC Holders only, available for a 12-month contract position.

Skills

Demonstrated working knowledge of business practices, procedures, and product/service features.