Customer Order Management

Description

• Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers' businesses.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Solves routine problems/issues.
• Captures and coordinates problem resolution with alternate sources.
• Offers customers alternatives based on available tools and information.
• Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.
• Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance; accountable for individual results and impact on team.