Customer Operations Specialist
About the role
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells, empowering millions of buyers and sellers in over 190 markets. Caramel, an automotive checkout platform that simplifies private‑party and independent‑dealer sales, is now part of the eBay family. We’re hiring service‑oriented Customer Operations Specialists to be the voice of the company, ensuring customer satisfaction, handling inquiries and complaints via email, chat, and outbound calls, and building feedback loops to improve the experience.
Responsibilities
- Devote yourself to ensuring customer satisfaction
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and increase satisfaction and loyalty
- Thoroughly answer customer inquiries and problems over email or via outbound call
- Provide timely, empathetic support through the Genesys Cloud system, handling incoming emails and chats with care and making outbound calls as needed
- Build strong feedback loops between customers and internal teams to continually improve customer experiences
- Identify and promptly resolve customer issues, collaborating with cross‑functional teams as needed to deliver exceptional service
Requirements
- Customer support experience with exceptional customer service skills
- Proficient with or the ability to quickly learn an array of computer software and Microsoft Office applications
- Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
- Ability to help non‑technical customers solve technical issues, employing sophisticated problem‑solving and analytical skills
- Bachelor’s degree or equivalent (a plus)
Benefits
- Medical, financial, and/or other benefits
- 401(k) eligibility
- Paid time off (PTO) and parental leave
Pay
The base pay range for this position is expected to be $29,200 – $50,200. Base pay may vary depending on location, skills, and experience. The total compensation package may also include a target bonus and restricted stock units (as applicable).
Schedule
Remote from the continental US; work schedule: Thursday–Monday, 9:00 AM–5:30 PM MST.