Customer Operations Specialist

Cincy Connect Services is looking for a Customer Operations Specialist who can bring disciplined follow-through to customer resolution across customer-support outsourcing via phone, email, chat, social channels, help desk, technical support, quality, and service operations.

About the role

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. For Cincy Connect Services, that result is measured through specialized execution within customer support outsourcing.

Responsibilities

• Track the Customer Operations Specialist workflow by helping the team resolve routine issues within approved authority.
• Own the workflow by documenting commitments and next actions.
• Coordinate the workflow by escalating complex cases with enough context for the next owner.
• Review the workflow by handling assigned customer or client requests.
• Maintain the workflow by reviewing available case history before responding.

Skills

• Use Ticket Management and Customer Operations Specialist Execution confidently.
• Apply Omnichannel Service Support without losing track of exceptions, owners, or deadlines.
• Document Case Management decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Case Documentation, especially when escalation is required instead of assumption.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.