Customer Operations Specialist

Key Responsibilities

• Serve as the primary point of contact for customer order status, inquiries, and issue resolution.
• Process, track, and manage customer orders in alignment with production schedules.
• Cook up closely with production planning to ensure timely fulfillment and communicate any schedule changes, delays, or risks to customers.
• Proactively identify potential disruptions in production or supply and recommend solutions to minimize customer impact.
• Compile and deliver daily, weekly, and monthly performance and order status reports to customers.
• Manage supply on hand and inventory levels
• Consolidate data from cross-functional teams (production, logistics, supply chain) to provide accurate reporting and updates.
• Support new product introduction (NPI) projects by coordinating timelines, tracking changes, and communicating progress to customers.
• Ensure all customer commitments are aligned with production capabilities and operational constraints.
• Maintain accurate documentation of customer interactions, orders, and project updates.

Requirements

• Minimum of 3 years of experience in a manufacturing, supply chain, or customer operations environment (multinational experience preferred).
• Strong understanding of production planning, order fulfillment, or supply chain processes.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint (reporting-heavy role).
• Excellent written and verbal communication skills, with the ability to manage both customer-facing and internal stakeholders.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Exposure to production scheduling or demand planning.