Customer Operations Specialist

About Emerge

Emerge is reinventing freight procurement. Founded in 2017, Emerge is headquartered in Scottsdale, Arizona, and is one of the fastest-growing technology startups in the U.S.

Job Summary

The Customer Operations Specialist is responsible for managing the operational execution of assigned customer accounts, communicating with customers, scheduling shipments, and collaborating with internal teams to ensure successful service execution and strong customer relationships.

Duties & Responsibilities

• Manage the operational execution of assigned customer accounts
• Communicate professionally with customers through phone and email regarding shipment updates, scheduling, exceptions, and service needs
• Schedule shipments and manage load boards to ensure timely coverage and execution
• Proactively communicate delays, risks, or service exceptions to customers and leadership
• Work closely with carrier operations teams to ensure shipments are covered and customer expectations are met
• Collaborate with Customer Operations Support team members to execute account needs and maintain service levels
• Understand account performance relative to departmental goals including volume, gross profit, service metrics, and operational KPIs
• Strive to meet and exceed individual and team performance goals
• Support process improvement initiatives and contribute to operational efficiency efforts

Required Skills & Abilities

• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Able to multitask and prioritize effectively in a fast-paced environment
• Comfortable performing repetitive operational tasks with accuracy and consistency
• Ability to remain calm and professional in high pressure situations
• Strong problem solving and critical thinking abilities
• Goal driven with the ability to work independently and collaboratively within a team environment
• Assertiveness and confidence in decision making and communication
• Proficiency in Microsoft Office and Google Workspace applications
• Experience with transportation management systems, logistics platforms, or CRM tools is a plus
• Previous experience in transportation, logistics, brokerage, supply chain, or customer operations preferred
• High school diploma or equivalent required; bachelor’s degree in business, supply chain, logistics, or related field preferred

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to occasionally lift up to 15 pounds

Why Join Emerge?

At Emerge, you’ll join a fast-growing, technology-driven organization where innovation, collaboration, and growth are at the center of what we do. We invest in our people and provide opportunities for career advancement, professional development, and leadership growth within the organization.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.