Customer Operations Specialist

About the role

Join our team to become part of a member-owned co-op that is Rooted In Tomorrow. This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Responsibilities

• Handle all aspects of order fulfillment inquiries from our customers, including communications via calls or emails, updating customers on delivery ETAs, order statuses, etc.
• Support the manager with forecasting and inbound orders/transfers).
• Assist in monitoring customer inventory agreements as well as cycle counts and reconciliation.
• Assist in fleet routing, reporting, record management, and processing freight claims.
• Provide general office support at the location, including items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.
• Assist the Manager with safety compliance data entry as needed.
• Other duties will be assigned as needed for the site’s success.

Requirements

• Education: High School diploma or equivalent required; Post high school education preferred.
• Experience: Minimum of two years of work experience required. Two years of accounting or general office experience preferred. Warehouse experience preferred.
• Technology: Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems preferred.

Qualifications

• Fundamentals of mathematics.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability and willingness to learn new applications and processes.
• Must be agile and adept at multi-tasking and changing priorities quickly.
• Attention to detail is a must.

Benefits

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities to this job at any time. Job offers are contingent upon a successful drug screen and background review. EOE M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including post-employment substance abuse testing. The company engages in an interactive process to review requests for reasonable accommodations that may be needed to allow qualified individuals with disabilities to perform all the essential functions of the position. Requests for reasonable accommodation should be directed to the Hiring Manager.

Pay

Pay Range: $21.00 to $23.00 per hour, depending on experience

Schedule

Shift: Days: 7:30am - 4:00pm Monday - Friday