Customer Operations Specialist

Overview

NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability. NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination.

Responsibilities

• Manage customer orders (manual + EDI) from PO receipt through delivery
• Confirm order details and communicate ETAs to customers and distribution centers
• Cook internally with Sales, Operations, and Accounting
• Resolve order discrepancies and support invoice accuracy
• Aid with transportation coordination and 3PL claims
• Maintain accurate reporting in ERP (SAP Business One preferred)
• Utilize customer portals and support compliance documentation
• Contribute to process improvements and operational efficiencies

The Ideal Candidate Will Have

• Experience working with retail customers or supermarket chains (a plus)
• ERP experience (SAP Business One a strong plus)
• Familiarity with EDI systems
• Strong proficiency in Google Sheets and Google Workspace
• Proficiency in MacOS
• A high attention to detail and ability to manage multiple priorities
• Strong communication and problem-solving skills

Education And Experience

• A Bachelor's degree in business administration or related field
• 2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)