Customer Operations Coordinator

About the role

The Customer Operations Coordinator plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery. Rather than working in a traditional call center environment, you'll coordinate complex customer orders, collaborate with Engineering, Production, Quality, Shipping, and Sales teams, and ensure every order is accurate before entering into production.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, live chat, and in person.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Prepare, review, and process customer quotes and sales orders.
• Verify order accuracy including pricing, quantities, specifications, and shipping requirements.
• Manage order revisions, cancellations, returns (RMA), and customer requests.
• Cook up payment processing and customer documentation.
• Partner with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions.
• Communicate changes and priorities across departments.
• Aid with government solicitations and customer-specific requirements when applicable.
• Maintain accurate customer and order information within Microsoft Dynamics CRM/ERP.
• Monitor open orders and proactively resolve issues before they impact delivery.
• Identify opportunities to improve processes and enhance the customer experience.
• Maintain organized documentation and records.

Qualifications

• Associate or Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred.
• Equivalent combinations of education, professional training, and relevant work experience will also be considered.
• 4+ years of experience in one or more of the following: Customer Operations, Customer Success, Account Coordination, Order Management, Customer Service (B2B), Sales Support, Manufacturing Customer Support, Client Services.
• Experience using CRM and/or ERP systems in a professional environment.
• Strong Microsoft Office skills, including Outlook, Excel, and Word.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Demonstrated problem-solving and critical-thinking abilities.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account
• 401(k) with Company Match
• Company-Paid Life & AD&D Insurance
• Paid Parental Leave
• 80 Hours Vacation
• 48 Hours Sick Time
• Stable Full-Time Schedule
• Employee Referral Program

Schedule

• Full-Time
• Onsite
• Monday–Thursday: 6:00 AM – 3:30 PM
• Friday: 6:00 AM – 10:00 AM
• Off most Saturdays and Sundays

Compensation

Salary is based on experience, qualifications, and skills demonstrated.

Environment / Physical Demands

• Work in a multi-occupied open office environment.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Sitting, talking and, hearing throughout the 8-10-hour shift.
• Lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary.
• Lift office products and supplies, up to 24 pounds.

Equal Opportunity Employer

Zippertubing® is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Zippertubing® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Zippertubing® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zippertubing® will not tolerate discrimination or harassment based on any of these characteristics. Zippertubing® encourages applicants of all ages.