Customer Operations Coordinator

Xplore World Agency is seeking a Customer Operations Coordinator to help deliver vacation planning, flights, cruises, all-inclusive travel, reservations, customer support, and travel sales.

About the role

In day-to-day work, you will coordinate workflows, records, schedules, and cross-team follow-up. This position is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Maintain operational trackers, queues, assignments, schedules, records, and status updates.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across vacation booking and traveler service.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$74,000 - $83,000 per year

Schedule

Full time, 100% remote