Customer Operations Coordinator

About the Role

Support remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care, with a focus on customer resolution. The role emphasizes accuracy and traceable follow-through in customer operations coordination within parking service operations.

Responsibilities

• Track the Customer Operations Coordinator workflow by reviewing available case history before responding.
• Own the workflow by resolving routine issues within approved authority.
• Coordinate the workflow by documenting commitments and next actions.
• Review the workflow by escalating complex cases with sufficient context for the next owner.
• Maintain the workflow by handling assigned customer or client requests.
• Apply quality assurance and client communication confidently in customer operations coordination.
• Document customer support decisions clearly for seamless handoffs to teammates.
• Use sound judgment, especially when escalation is required instead of assumption.

Requirements

• Ability to execute the Customer Operations Coordinator workflow without losing track of exceptions, owners, or deadlines.
• Strong attention to detail to ensure accuracy and traceability in customer resolution.
• Experience or aptitude for remote back-office support in customer operations.

What Matters Most

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured by effective customer operations coordination within parking service operations.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, 100% remote within the United States.