Customer Operations Coordinator

About the role

Champion Your Future with Tarkett Sports and FieldTurf. Build your career with a world leader in sports construction and surfacing. FieldTurf, a world leader in artificial turf with over 25,000 installations worldwide, is trusted at every level—from NFL and MLS stadiums to collegiate programs, elite high schools, and local community venues. Focused on innovation with purpose, FieldTurf helps Change the Game for athletes and facility owners. As part of Tarkett Sports, the team brings entrepreneurial spirit, deep expertise in architectural design, full‑scope construction, and a comprehensive portfolio of industry‑leading sports surfacing solutions, delivering seamless turnkey experiences for clients. The Customer Operations Coordinator role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA, reporting to the Regional Manager of Customer Operations.

Responsibilities

• Be the primary contact for customers within your assigned territory.
• Coordinate field operations, including scheduling service visits, coordinating technicians, and ensuring timely completion.
• Manage warranty and non-warranty requests from start to finish — quoting, approvals, scheduling and close out.
• Collaborate closely with Sales, Drafting, Project Management, Production, Logistics, Supply Chain and Installation to ensure complete alignment.
• Negotiate pricing and scheduling with vendors or contractors when needed.
• Maintain accurate and up-to-date records in Salesforce (CRM) and support finance with invoicing.
• Communicate proactively with customers to ensure satisfaction and transparency throughout the process.
• Participate in weekly WIP (Work-in-Progress) meetings, sharing updates on service progress and results.
• Continue developing product knowledge to support troubleshooting and solution-oriented discussions.

Qualifications

• Minimum of 2 years of experience in customer service, coordination, or field operations.
• Strong computer skills, including Microsoft Office, Salesforce (CRM), and ERP systems (Syspro experience is an asset).
• Excellent communication and written skills in English.
• Proven ability to build trust, manage relationships, and resolve issues with professionalism and empathy.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player who enjoys supporting others, solving problems, and finding creative solutions.
• Combines operational precision with a customer-focused mindset to ensure a positive experience from start to finish.
• Able to make informed decisions quickly and confidently while maintaining a high level of service.

Benefits

• Medical, dental and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Life and disability insurance
• Responsible Manufacturing – Protecting Our Planet for the Future
• EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence
• Goal Zero - commitment to diverting job site and manufacturing waste from landfill
• Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety)
• Leading recycling and material regeneration through two owned and operated facilities

Schedule

Hybrid schedule; open to candidates based in Calhoun, GA or Carnegie, PA.