Customer Operations Coordinator

Shroff Travel is recruiting a Customer Operations Coordinator to work across air tickets, tours, travel products, reservations, customer service, sales support, and travel operations. This is a full-time, 100% remote role open to candidates throughout the United States.

Responsibilities

• Maintain operational trackers, queues, assignments, schedules, records, and status updates.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across ticketing, tours, and travel sales.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues while supporting ticketing, tours, and travel sales.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$74,500 - $83,500 per year

Schedule

• Full-time
• 100% remote (United States)