Customer Operations Coordinator

About the role

The Customer Operations Coordinator supports Proficient Auto Logistics' mission to deliver safe, reliable auto logistics by managing front-line customer communication and supporting regional operations across multiple operating companies.

Essential Duties and Responsibilities

• Serve as the primary point of contact for dealership customer communication via phone and email, ensuring timely and professional responses
• Manage and prioritize a high volume of inbound inquiries, addressing requests related to delivery updates, scheduling changes, and general support needs
• Accurately update customer notification preferences, delivery hours, and special instructions within Magnus, our transportation management system
• Communicate critical updates, such as dealership closures or changes in availability, to the appropriate dispatch teams to ensure alignment and execution
• Develop distribution lists to advise dealers of any delivery delays or regional interference due to weather, emergency circumstances, system outages, or the like
• Monitor and maintain accuracy of customer-related information, ensuring updates are reflected in real time and revalidated as conditions change
• Support regional operations by assisting with administrative and coordination tasks tied to daily load execution and customer needs
• Identify issues that require escalation and route them to the appropriate regional leadership for resolution
• All other duties as assigned

Requirements

• 2+ years of customer service experience required; experience in transportation or logistics preferred
• Excellent written and verbal communication skills
• Demonstrated problem-solving skills, with the ability to assess situations and determine when to resolve directly versus escalate
• Comfortable working within multiple systems and learning new technology; experience with transportation management systems preferred
• Ability to work collaboratively across teams and geographies, including dispatch, operations, and regional leadership
• Ability to communicate effectively with individuals at all organizational levels
• Professional, friendly, and proactive attitude
• Comfortable working in a fast-paced environment