Customer Operations Coordinator

Jewelry Store Marketers is hiring a Customer Operations Coordinator to support digital marketing for jewelry retailers, including social media, content, paid media, SEO, client service, and campaign reporting.

About the role

In this position, you will coordinate day-to-day workflows, records, schedules, and cross-team follow-up. This is a full-time, 100% remote role open to candidates throughout the United States.

Responsibilities

• Maintain operational trackers, queues, assignments, schedules, records, and status updates.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across jewelry-retail marketing campaigns.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$75,000 - $84,000 per year

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate