Customer Operations Coordinator

About the role

The Customer Operations Coordinator role connects customer resolution with the broader operating needs of customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The position applies customer operations coordination within customer support outsourcing to live work, making accuracy and traceable follow-through more important than superficial speed.

Responsibilities

• Own the Customer Operations Coordinator workflow by helping the team review available case history before responding.
• Coordinate the Customer Operations Coordinator workflow by helping the team resolve routine issues within approved authority.
• Review the Customer Operations Coordinator workflow by helping the team document commitments and next actions.
• Maintain the Customer Operations Coordinator workflow by helping the team escalate complex cases with enough context for the next owner.
• Track the Customer Operations Coordinator workflow by helping the team handle assigned customer or client requests.

Skills

• Use Customer Operations Coordinator Workflow and Customer Support confidently when carrying out customer operations coordination within customer support outsourcing.
• Apply Customer Experience without losing track of exceptions, owners, or deadlines tied to customer operations coordination within customer support outsourcing.
• Document Quality Assurance decisions clearly enough that another teammate can follow the reasoning behind customer operations coordination within customer support outsourcing.
• Use sound judgment around Client Communication, especially when customer operations coordination within customer support outsourcing requires escalation instead of assumption.

Outcome

Quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed. For Cincy Connect Services, that result is measured through customer operations coordination within customer support outsourcing.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.