Customer Navigation Specialist (BES2) – Temporary Position Available in Eugene WorkSource Office

Initial posting date: 08/10/2026 • Application deadline: 08/17/2026 • Temporary assignment expected to end on March 12, 2027.

About the Role

As a Customer Navigation Specialist, you will provide high-quality services to job seekers and employers in the Eugene WorkSource Office. This position is ideal for someone passionate about serving diverse populations, committed to exceeding customer expectations, and looking to be part of meaningful and impactful work.

The Oregon Employment Department actively supports a workforce representative of the people we serve, including individuals from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value life experiences and encourage applicants with transferable skills from work, school, and volunteer experiences. Reasonable accommodations are available upon request.

Responsibilities

• Interview a high volume of job seekers to identify goals, needs, transferable skills, and interests.
• Provide job seekers with referrals for job listings, guidance on the application process, document writing, and interviewing techniques.
• Advise claimants of potential eligibility problems or issues with their claims.
• Conduct progressive assessments for job seekers, as needed, to inform ongoing service provision with other WorkSource staff.
• Occasionally travel throughout the state.

Requirements

• Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information. Examples of qualifying experience include:
  • Eligibility interviewer
  • Application examiner
  • Unemployment insurance
  • Examination proctor
  • Information clerk
  • Insurance aide
  • Public counter intake person
  • Employment and claims aide
  • Employment services
  • Job placement
  • Recruiter
  • Vocational guidance
  • Retail industry (if it involved the above-stated experience)
• Two years of education or experience; 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication, or a related field may substitute for one year of experience.

Skills

• Commitment to Diversity, Equity, and Inclusion: Demonstrates respect, patience, and cultural awareness when assisting job seekers from diverse backgrounds. Creates a welcoming environment where every customer feels supported.
• Strong Customer Service and Communication Skills: Provides clear, friendly, and professional assistance at the information desk, on the phone, and in the resource room. Actively listens, asks clarifying questions, and explains processes in simple, accessible language.
• Technical Comfort with Everyday Digital Tools: Confidently uses and assists customers with Microsoft Word, Excel, and Outlook; basic file management; scanning, copying, and uploading documents; and navigating web-based systems such as Frances Online and other workforce tools.
• Ability to Work Independently and Collaboratively: Operates efficiently at the front desk and in the resource room with minimal supervision while coordinating with teammates to ensure smooth customer flow, accurate information sharing, and a consistent service experience.
• Adaptability and Creative Problem-Solving: Ability to shift direction quickly based on changing customer needs or unexpected situations. Uses flexibility, resourcefulness, and innovative thinking to troubleshoot issues and help customers navigate digital and in-person services effectively.

Benefits

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity.
• Access to Get There, Oregon’s easy-to-use carpool matching tool and trip planner.

Pay

Salary range: $4,519 – $6,276 per month. The salary listed is the non-PERS qualifying range. If the successful candidate is PERS-qualifying, the salary range will reflect an additional 6.95%.

Schedule

• This is a temporary assignment expected to end on March 12, 2027.
• Temporary employees are limited to a maximum of 1,040 hours worked in a calendar year. Hours worked as a temporary employee for another State of Oregon agency will count toward this maximum.
• This position is represented by the Service Employees International Union (SEIU).
• Work location: Eugene WorkSource Office (not suitable for remote or hybrid remote work).