Business and Employment Specialist (BES2) – Multiple Positions Available in Eugene WorkSource Office

Posted 10/19/2026 · Closes 10/26/2026 · Salary $4,519–$6,276/month (non‑PERS; +6.95% if PERS‑qualifying) · On‑site at Eugene WorkSource Office

About the role

As a Business and Employment Specialist you will provide high‑quality services to job seekers and employers through the WorkSource Oregon system. This recruitment may fill permanent, limited‑duration, job‑rotation, and temporary vacancies.

Responsibilities

• Interview a high volume of job seekers to identify goals, needs, transferable skills, and interests.
• Refer job seekers to job listings; guide them through the application process, document writing, and interviewing techniques.
• Advise claimants of potential eligibility problems or issues affecting their claim.
• Conduct progressive assessments of job seekers, as needed, to inform ongoing service provision with other WorkSource staff.
• Occasionally travel throughout the state.

Requirements

Required Minimum Qualifications

• Two years of experience providing customer service that involved requesting and reviewing information/documentation and deciding an action based on that information. Qualifying examples: eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail roles with the above experience.
• Two years of education or experience (the examples above count as acceptable experience).
• 45 quarter (30 semester) college‑level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication, or a related field may substitute for one year of experience.

Skills

Desired Attributes

• Commitment to Diversity, Equity and Inclusion: Demonstrate respect, patience, and cultural awareness when assisting job seekers from diverse backgrounds; create a welcoming environment where every customer feels supported.
• Strong Customer Service and Communication Skills: Provide clear, friendly, professional assistance across all service points; actively listen, ask clarifying questions, and explain processes using simple, accessible language to support customer confidence and independence.
• Technical Comfort with Everyday Digital Tools: Confidently use and assist customers with Microsoft Office, file management, scanning/uploading documents, and navigating web‑based workforce systems; help customers build needed digital skills. Experience with artificial intelligence tools is helpful.
• Ability to Work Independently and as Part of a Collaborative Team: Operate efficiently with minimal supervision while collaborating with teammates to ensure smooth customer flow and consistent service delivery; communicate clearly and support shared problem‑solving.
• Adaptability and Creative Problem‑Solving: Shift quickly based on changing customer needs or unexpected situations; use flexibility, resourcefulness, and innovative thinking to troubleshoot issues and help customers navigate onsite and digital services.
• Supplemental Nutrition Assistance Program Employment and Training Advisor: Provide supportive, strength‑based guidance to individuals pursuing employment and skill‑building goals; help participants explore career pathways, develop work‑readiness skills, and navigate barriers while maintaining appropriate boundaries (not performing case management); use motivational support, practical instruction, and clear direction to keep participants engaged and moving toward their goals.

Benefits

• Workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic, creative environment with colleagues passionate about public service.
• Work/life balance, 11 paid holidays per year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity.
• Access to “Get There” — Oregon’s carpool matching tool and trip planner.

Pay

Monthly salary range $4,519–$6,276 (non‑PERS qualifying). If the successful candidate is PERS‑qualifying, the range increases by 6.95%. Final placement determined by equal‑pay assessment using Workday profile information.

Schedule

Full‑time, on‑site at the Eugene WorkSource Office. This position is not suitable for remote or hybrid work.