Customer Service Specialist (Temporary)

Responsibilities

• Provides superior customer service to internal and external customers through telephone, written, and in-person interactions.
• Answers inbound calls, makes outbound calls, responds to customer inquiries, addresses concerns, and provides timely and effective solutions.
• Assists customers and staff with a variety of needs, including student registration, payment processing, and financial arrangements.
• Communicates professionally and effectively to resolve issues, answer questions, and ensure a positive customer experience.
• Provides accurate and clear information regarding class and program details, schedules, requirements, and registration procedures.
• Utilizes strong customer service and communication skills to support staff with class enrollment management and ensure efficient registration processes.
• Performs other duties as assigned to support departmental operations and maintain a high standard of customer service.

Requirements

• Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.
• Highest level of customer service skills, interpersonal, written, and verbal communication skills.
• Ability to absorb a large amount of detailed information and apply knowledge quickly.
• Willingness and ability to work at any campus or location as needed, including weekend events.

This position is located on the Midlands Technical College Harbison Campus.

Preferred Qualifications

• Experience with Colleague.
• Proficiency with MS Office Suite (Excel, Word, Outlook, etc.).