Customer Support Specialist - Temporary

About the role

American Greetings is recruiting for Customer Experience Specialists to join the team at our Creative Studios location in Westlake, Ohio. This position is temporary and is expected to last from October – February. Associates are eligible to work in a flexible hybrid model, working both remotely and at Creative Studios on Tuesdays, Wednesdays and Thursdays each week, including but not limited to team meetings, cross functional meetings, and training.

Responsibilities

• Responding to customer’s inquiries via phone and email providing an excellent customer experience with every interaction
• Excellent written and verbal communication skills with the ability to perform first contact resolution
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfilling requests by clarifying information and completing transactions
• Ensuring that all details from any customer interaction are captured in American Greetings’ database tools
• Keeping equipment operational by following established procedures; reporting any malfunctions in a timely manner
• Assisting customers with account maintenance and basic demonstrations of account functionality on mobile and desktop experiences

Requirements

• Must be 18 years of age or older
• 1 year of Customer Service Experience
• Strong interpersonal and problem-solving skills
• Computer / Internet Experience
• Ability to remain professional and courteous with customers at all times
• Must be available to work holidays and weekends
• Excellent verbal and written skills
• High School Diploma or GED

Pay

Paid training is provided with an hourly rate of $19.50.

Schedule

Our scheduled work hours are 8:30 a.m. – 5:00 p.m. Monday – Friday. Representatives will be required to work at least two Saturdays out of the month with one off day during the work week.

Benefits

This position is not benefits eligible.