Customer Care Specialist (Temporary)

About the Role

Business, Hospitality and Auxiliary Services is seeking a temporary Customer Care Specialist to assist in providing direct customer service and support to Panther Central.

Responsibilities

• Serve as the first point of contact to the public via front counter, online chat, and telephone.
• Assist with questions, form completion, card production, and other customer needs.
• Perform administrative functions as required and/or requested.
• Handle data entry, data queries, and updating data in all applicable University systems.
• Explain policies and procedures of housing, dining services, parking, and ID cards to students, parents, faculty, staff, and other visitors.
• Monitor and report problems regarding the lobby area to appropriate staff.
• Perform other duties as assigned.

Qualifications

• Associate's Degree and three years of experience required.
• Combination of education and relevant experience will be considered in lieu of education and/or experience requirements.

Schedule

Two shifts are available:

• Thursday – Monday, 3–11 PM
• Wednesday – Sunday, 12–8 PM

Average number of working hours per week: 37.5

Additional Information

• Location: On-Campus (Pittsburgh)
• Pay Rate: $16.50 per hour
• Visa Sponsorship: Not provided
• Background Check: Required for position finalists
• Potential for Regular Staff Position: Yes

Required Documents

Resume