Customer Liaison Support

About the role

The Customer Liaison Support role is responsible for providing exceptional customer service through phone, email, and chat support. The ideal candidate should have strong communication skills and a positive attitude.

Responsibilities

• Handle incoming customer inquiries via phone, email, and live chat
• Resolve customer issues efficiently and professionally
• Follow up with customers to ensure satisfaction
• Document interactions and escalate complex issues to supervisors
• Participate in regular training sessions to improve customer service skills

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience in customer service or a related field is a plus

Qualifications

• Proficient in Microsoft Office Suite
• Strong problem-solving and analytical skills
• Ability to remain calm under pressure

Skills

• Customer service skills
• Communication skills
• Problem-solving skills

Benefits

• Flexible scheduling options
• Competitive compensation package
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable hours to accommodate shifts