Customer Experience Sales Specialist (On-site Overnight position)

Duties/Responsibilities

• Join a team that provides consistent, seamless, and high quality guest experiences
• Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations
• Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Utilizes all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall)

What Makes this Opportunity Awesome

• Compensation: up to $20 per hour with bonuses
• Make a difference and have a positive impact
• Help people by listening and understanding their challenges
• Ease concerns and consult with them to find an optimal storage solution that fits their needs
• Promote a team-first environment that values guest service and creating happiness
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities
• Contribute creatively to the organization’s success by generating new and useful ideas

About YOU

• Preferred 1-2 years in Customer Service/Sales experience
• Must be able to work a night shift and have this role be the primary job
• High School Diploma or equivalent required
• Some experience with the product or service to which the specialist will be assigned preferred
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm
• Able to answer a high volume of inbound phone calls and determine the needs of the caller
• Sales-oriented customer experience and ability to drive rentals
• Excellent communication skills including active listening

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently
• Ability to work evenings and weekends as needed or required
• Ability to operate computers and phones
• Ability to communicate in written and verbal format frequently

Additional Perks for eligible employees

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance

About the Role

The William Warren Group is a progressive Self Storage operator expanding at an aggressive pace throughout the United States. We are seeking qualified, self-motivated professionals who can provide unsurpassed customer service and exceed guest expectations.

Requirements

Must be able to work a night shift and have this role be the primary job

Qualifications

• High School Diploma or equivalent required
• Some experience with the product or service to which the specialist will be assigned preferred
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm
• Able to answer a high volume of inbound phone calls and determine the needs of the caller
• Sales-oriented customer experience and ability to drive rentals
• Excellent communication skills including active listening

Skills

• Customer Service/Sales experience
• Active Listening
• Empathy
• Storage Solutions
• Call Flow and Sales Process
• Computer and Phone Operations
• Communication Skills

Benefits

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance

Pay

Up to $20 per hour with bonuses

Schedule

(7) days a week 24 hours a day. Weekend availability is required.