Customer Experience Sales Specialist

Duties/Responsibilities

• Join a team that provides consistent, seamless, and high quality guest experiences
• Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations
• Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Utilizes all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall)

What Makes this Opportunity Awesome

• Compensation: up to $20 per hour with bonuses
• Make a difference and have a positive impact
• Help people by listening and understanding their challenges
• Ease concerns and consult with them to find an optimal storage solution that fits their needs
• Promote a team-first environment that values guest service and creating happiness
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities
• Contribute creatively to the organization’s success by generating new and useful ideas

About YOU

• Preferred 1-2 years in Customer Service/Sales experience
• High School Diploma or equivalent required
• Some experience with the product or service to which the specialist will be assigned preferred
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm
• Able to answer a high volume of inbound phone calls and determine the needs of the caller
• Sales-oriented customer experience and ability to drive rentals
• Excellent communication skills including active listening

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently
• Ability to work evenings and weekends as needed or required
• Ability to operate computers and phones
• Ability to communicate in written and verbal format frequently

Additional Perks for eligible employees

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building, Events & Activities
• Employee Assistance Program
• Pet Insurance

About the Role

William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

Requirements

• Preferred 1-2 years in Customer Service/Sales experience
• High School Diploma or equivalent required
• Some experience with the product or service to which the specialist will be assigned preferred
• Must be available on weekends

Qualifications

• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm
• Able to answer a high volume of inbound phone calls and determine the needs of the caller
• Sales-oriented customer experience and ability to drive rentals
• Excellent communication skills including active listening

Skills

• Customer Service/Sales experience
• Knowledge of a specific product, service, or other assigned area of expertise
• Ability to utilize multiple CXC programs
• Ability to multitask and resolve customer issues efficiently
• Strong interpersonal and communication skills

Benefits

• Compensation: up to $20 per hour with bonuses
• Flexible scheduling (7 days a week, 24 hours a day)
• Opportunities for growth and development
• Team-building events and activities
• Employee assistance program
• Pet insurance

Pay

• Up to $20 per hour with bonuses

Schedule

• 7 days a week, 24 hours a day
• Weekend availability required