Customer Experience Specialist

Essential Duties & Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collections and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Sets up and verifies appointments, and ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Education/Qualification

• A high school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Benefits And Perks

• Excellent pay.
• Medical, dental, vision coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• 401K with employer match.
• Paid vacation and company holidays.
• Training and career development opportunities.
• Company vehicle (if job applicable).
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.