​​​​​​​Customer Experience Specialist

The Mission

The Mission: Simplifying Home Electrification

We believe the transition to a clean-energy home should be straightforward and stress-free. We’re moving beyond just solar panels to help homeowners fully electrify their lives—from smart energy management to sustainable power. Our goal is to replace the typical headaches of home improvement with a process that is transparent, efficient, and genuinely rewarding.

The Role: Why You Matter

• Advocate for the Homeowner: Be the dedicated point of contact, ensuring customers are never left wondering "what’s next?" through proactive updates.
• Master the Tech: Become an expert in home electrification, translating complex solar and energy concepts into simple, relatable wins for our customers.
• Drive the Experience: Manage inbound joy and outbound care via phone, email, and messaging with a "how can I help?" spirit.
• Solve the Puzzle: Work cross-functionally with our field and operations teams to smash roadblocks and exceed expectations.
• Work Smarter: Leverage cutting-edge AI tools, automation, and our CRM to spend less time on busy work and more time building real human connections.

Who You Are

• You’re a "Happy Warrior": You maintain a resilient, customer-first attitude even when things get busy.
• You’re a Communication Pro: You have a gift for making people feel comfortable and valued through your writing and speech.
• You’re Detail-Obsessed: You understand that in home electrification, the little things are the big things.
• You’re Tech-Savvy: You’re comfortable navigating CRMs and eager to use AI to amplify your personal touch.
• You’re a Team Player: You thrive in a collaborative, in-office environment where we celebrate wins together.

Requirements & Experience

• Experience: Prior experience in customer success, hospitality, or solar operations is a major plus.
• Skills: Strong interpersonal skills and the ability to juggle multiple priorities without losing your cool.
• Systems: CRM experience is required (we’ll teach you our specific workflow, but you should know your way around a database).
• Presence: This is a full-time, in-office role at our Stamford, CT headquarters. We believe the best customer service magic happens when the team is together!

Pay

Compensation: $24-$27 per hour. Full time and part time (25 hours) available. Bonus 10-20k+ of additional potential earnings.