Customer Experience Specialist

Essential Functions Performed

• Answers incoming calls promptly to place orders and address customer inquiries.
• Enters fax, email, EDI and phone orders.
• Responsible for understanding and resolving customer issues.
• Performs customer account maintenance such as entering new customer accounts, changing/updating existing customer addresses and ensuring that all facets of customer information is accurate and present.
• Tracks product shipments upon customer request.
• Captures sales-related activities and customer requests with supporting departments.
• Responds to requests concerning literature and product samples for internal personnel.
• Affords assistance with trade show shipments and gathering various materials.
• Performs other duties and tasks as required.

Essential Physical/Environmental Demands

• Lifting -- Not to exceed 50 lbs. – local practice may apply.
• Sitting
• Standing
• Bending
• Visual acuity
• Color perception
• Depth perception
• Reading
• Field of vision/peripheral

Summary Of Minimum Qualifications

• Education equivalent to a high school diploma and three years of previous customer service experience.
• Excellent interpersonal and written/verbal communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• The ability to manage multiple projects and requests efficiently and effectively to meet deadlines.
• The ability to work effectively as a member of a team.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.

Preferred Qualifications

• Call Center experience strongly preferred.
• Typing at 35 WPM.
• Bilingual – Spanish or local language preference.

COMPETENCIES

• Computer skills
• Customer service
• Ability to adapt to a high pace environment
• Multitask skills
• Communication skills

Return product process

Not specified

Product knowledge

Not specified

Shipping processes

Not specified