Customer Experience Specialist

About the role

A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities.

Responsibilities

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
• Create Exceptional Living experiences during every customer and resident encounter
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features
• Manage and respond to all community inquiries
• Follow up with all qualified prospects, in accordance to our company Exceptional Living policy
• Renew residents at end of lease terms where required
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed
• Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software
• Create, coordinate, attend and assist with Lifeworks events and activities as required
• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries
• Conduct Market Surveys to compare competition weaknesses and advantages
• Understand company software usage and policies

Requirements

• High School diploma or GED required
• Minimum of one (1) year of customer service skills
• Property Management or Hospitality experience preferred
• Strong people management and leadership skills
• Solid interpersonal, customer relations and communication skills
• Experience in Microsoft Office – Outlook, Word Excel
• Possession of a valid state issued Driver’s License and safe driving record are required

Qualifications

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.

Skills

• Customer Service
• Communication
• People Management
• Microsoft Office
• Driving License

Benefits

• Discretionary bonuses
• Medical and Dental Insurance
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• Volunteer Days per year
• Company paid short-term and long- term disability, parental leave
• And more!