Customer Experience Sales Specialist (Bi-lingual)

Duties/Responsibilities

• Join a team that provides consistent, seamless, and high quality guest experiences
• Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations
• Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Utilizes knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall)
• Performs other related duties assigned

Qualifications

• Preferred 1-2 years in Customer Service/Sales experience
• Bi-lingual (preferably Spanish) is required
• High School Diploma or equivalent required
• Some experience with the product or service to which the specialist will be assigned preferred
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm
• Able to answer a high volume of inbound phone calls and determine the needs of the caller
• Sales-oriented customer experience and ability to drive rentals
• Excellent communication skills including active listening

About YOU

Physical Demands And Work Environment: Ability to walk, bend, stand, and stoop frequently. Ability to work evenings and weekends as needed or required. Ability to operate computers and phones. Ability to communicate in written and verbal format frequently.

What Makes This Opportunity Awesome

Compensation: up to $20 per hour with bonuses

Make a difference and have a positive impact. Help people by listening and understanding their challenges. Ease concerns and consult with them to find an optimal storage solution that fits their needs. Promote a team-first environment that values guest service and creating happiness. Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities. Contribute creatively to the organization’s success by generating new and useful ideas.

Additional Perks For Eligible Employees

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance

About the Role

The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. We are looking to grow our small in-house Customer Experience Center (CXC) – seeking qualified, self-motivated professionals who can answer every call with a smile.

Benefits

• No drug testing policy
• Equal Employment Opportunity
• Committed to diversity and inclusion

Skills

• Customer Service
• Sales
• Communication
• Problem Solving
• Multi-tasking

Benefits

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance

Schedule

Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent attendance at the assigned location is required. Regular and consistent