Customer Experience Coordinator

Reports to: Operations Manager

About the role

Kitchen Tune-Up is a kitchen design and remodeling franchise system. Our remodeling experts update, uplift, and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets. While the kitchen is the heart of the home, our people are the heart of our company.

Responsibilities

• Customer Care
  • Answer incoming calls and respond to customer inquiries.
  • Contact new leads and schedule appointments.
  • Qualify leads using the Kitchen Tune-Up questionnaire.
  • Prepare customers for their design consultation.
  • Maintain communication throughout the customer journey.
  • Update customer records in ServiceMinder.
  • Follow up after appointments and completed projects.
• Sales Support
  • Schedule consultations.
  • Prepare financing paperwork and contracts.
  • Follow up on outstanding proposals.
  • Assist with customer reviews and referrals.
• Marketing Support
  • Schedule corporate social media posts.
  • Publish blogs and website updates.
  • Upload before-and-after project photos.
  • Submit project photos to Corporate.
  • Coordinate email campaigns.
  • Assist with home shows and community events.
• Success Measures
  • Leads contacted within minutes/hours.
  • High appointment booking rate.
  • Positive customer communication.
  • Consistent online marketing activity.
  • Customer reviews generated.
  • CRM remains accurate.

Requirements

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.

Pay

$22.00 - $25.00 per hour

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Training & development