Customer Engineer Manager III

About the Role

Applied Materials is seeking a leader to join our team in Manassas, VA, as we continue to push the boundaries of materials science and engineering. This role is essential in advancing AI and accelerating the commercialization of next-generation semiconductor chips by managing and developing customer relationships, leading a team of customer engineers, and ensuring the successful execution of system installations and support plans.

Responsibilities

• Develop and maintain customer relationships at all levels within the district.
• Manage, coach, and direct customer engineers, including salary planning, career development, and performance appraisals.
• Provide formal updates to employees on business, new hires, and new products.
• Initiate and manage reports necessary for the business.
• Act as the primary interface with Product Divisions for tech support, training, spares, and reliability.
• Monitor the CSD Award Program and the "mentor" program for new engineers.
• Execute escalation procedures and manage the RMA procedure.
• Collaborate with the District Sales Engineer on account planning.
• Provide support plans for system sales to CSD Management, Sales, and Field Engineering.
• Manage financial forecasts and cost efficiency for the district.
• Oversee system installation planning, reporting, and execution, including pre-facility and start-up meetings.
• Measure and manage customer engineer effectiveness and hours tracking.

Functional Knowledge

Works on issues where analysis of situation or data requires review of relevant factors. Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies.

Leadership

Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees.

Problem Solving

Exercises judgment within defined procedures and policies to determine appropriate action. Erroneous decisions or failure to achieve results will cause delays in schedules.

Interpersonal Skills

Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times, including demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Pay

Salary: $88,000.00 - $121,000.00

Additional Information

Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 10% of the Time
Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.