Customer Engagement Specialist (SoCal, CA)

About the role

Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have access to academic support and high-impact tutoring. As a contracted Customer Experience Team member, you will lead trainings and provide hands-on support to districts implementing Paper’s GROW high-impact tutoring program, helping maximize student participation and academic success.

We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape.

Qualifications

• Must reside in Southern California, United States.
• Must live within a reasonable commuting distance of a major airport to support travel requirements.
• Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution.
• Proven ability to facilitate engaging, effective training sessions for educators or adult learners.
• Strong organizational skills with the ability to manage multiple priorities during live implementations.
• Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students.
• Has 1-2 years of experience in a customer-facing role, preferably in education.
• Has working knowledge of K-12 education industry.
• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally).
• A self-starter who loves a challenge and a strong team player who loves to collaborate.
• Experience working in a K-12 school district.
• Experience leading professional development within a district.

Travel

• Approximately 70% of the role requires travel to district sites to support in-person program implementation.
• Travel includes transportation via car and/or flights.

Pay

The pay range for this role is: 35 - 35 USD per hour (California)