Customer Data Specialist

About the role

Location: Cincinnati, OH. Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 48,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Akron, Toledo, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future. Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

Silco Fire & Security is seeking a detail-oriented and proactive individual to join our team as a Data Entry & Customer Support Specialist. In this role, you will be responsible for maintaining accurate customer and service data across all branches, including billing information, site addresses, inspection details, and system updates. You will play a critical part in ensuring the integrity of our data systems while providing exceptional support to both internal teams and customers. The ideal candidate will bring strong administrative and customer service experience, excellent organizational skills, and the confidence to work independently in a fast-paced environment.

Responsibilities

• In charge of data entry for all branches of the company, including but not limited to: billing information, site addresses, details of inspections/service being performed for customers, invoices, related documentation, etc.
• Apply sales credit to new inspections sold from our inspection sales team.
• Continuously monitor submissions to ensure inquiries are resolved and accounts are built in a timely manner.
• Act as the point of contact for updating existing billing/site/system information for customers.
• Help verify/edit incorrect or missing data by communicating with customers via phone and email.
• Directing customer inquiries via phone/email to the appropriate department as needed.
• Review reports, correct information as needed.

Qualifications

• 2 years of customer service experience
• 2 years of general data entry/administrative experience
• Highly detail oriented
• Proactive, positive, and confident work ethic
• Effective time management and organizational skills
• Confidence to work independently

Benefits

• Competitive compensation package
• Medical, dental, vision, Aflac and a Flexible Spending Account (FSA)
• Company paid short-term disability and life insurance
• Company paid training
• 401(k) program with company matching
• Tuition reimbursement
• Paid holidays and generous paid time off